End-User License Agreement
1. Agreement
This End-User License Agreement ("Agreement") is between you ("Customer") and EvidencePack ("we", "our") and governs your use of the EvidencePack app distributed via the Atlassian Marketplace ("App").
2. License grant
Subject to your compliance with this Agreement and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable license to install and use the App within your Atlassian Cloud sites, for your internal business purposes, during the term of your subscription.
3. Restrictions
You may not: (a) reverse engineer, decompile, or attempt to derive source code from the App; (b) remove or alter trademarks or notices; (c) use the App to develop a competing product; (d) sublicense or resell the App; (e) use the App in any way that violates applicable law or the Atlassian Marketplace Terms of Use.
4. Data
The App processes only metadata as described in our Privacy Policy. The App stores data exclusively in Atlassian Forge KVS, which is region-pinned to your Atlassian site's data residency. Customer remains the controller of the underlying Jira and Confluence content; the App acts as a processor. Deletion is automatic on uninstall.
5. Fees
Fees are charged through the Atlassian Marketplace per the published pricing for the App. Refunds, cancellations, and changes are governed by Atlassian's Marketplace billing terms.
6. No compliance guarantee
The App helps Customer collect and organise audit evidence in Jira and Confluence. The App does not certify Customer or Customer's systems as SOC 2, ISO 27001, or any-other-framework compliant. Achieving certification requires an audit by an accredited independent auditor and controls covering systems beyond Atlassian. SOC 2 is a service mark of the AICPA; ISO 27001 is a standard of the International Organization for Standardization. EvidencePack is not affiliated with or endorsed by either organisation.
7. Warranties & disclaimers
The App is provided "as is" and "as available". We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant that the App will be uninterrupted, error-free, or that any specific result will be achieved.
8. Limitation of liability
To the maximum extent permitted by law, in no event will we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total cumulative liability arising out of or related to this Agreement will not exceed the amount paid by Customer for the App in the 12 months preceding the event giving rise to liability.
9. Term & termination
This Agreement is effective until terminated. You may terminate at any time by uninstalling the App. We may terminate this Agreement for material breach upon 30 days written notice. Upon termination, all licenses end and the App's data is removed from your tenant automatically.
10. Governing law
(Customer to fill in jurisdiction; replace before publication.) This Agreement is governed by the laws of <YOUR-JURISDICTION>, without regard to its conflict-of-laws principles.
11. Changes
We may update this Agreement from time to time. Material changes will be notified through the App's Marketplace release notes and/or by email to the partner contact on file.
12. Contact
Questions about this Agreement: [email protected]. Support: [email protected].